Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Peter's Hospital
2020-12-29
Person
5
5
0
Review of Urgent Treatment Centre - Children
29th December 2020
Was seen very quickly
Suggested improvements
Nothing
St Peter's Hospital
2020-12-29
Person
4
5
0
Review of A&E St Peters
written by a patient
29th December 2020
All staff I spoke to were excellent. The department was obviously under pressure but the staff always made you feel like you could ask questions at any point. The hospital should be proud of its A&e staff and the staff in the hot zone
Suggested improvements
Nothing
St Peter's Hospital
2020-12-29
Person
2
5
0
Review of Urgent Treatment Centre - Adult
written by a patient
29th December 2020
I was told to go there by 111. She rang ahead and said they were expecting me. My husband dropped me off. I went to the door and was told to wait outside. I told the nurse I could not stand and it’s freezing. She just said wait. I looked around the area and found a chair across the road so I went and sat down. I was freezing, shivering I only had a thin fleece on. She came over about 10 minutes later and told me to go to the end of the building through a door. But when I got there it was locked. I waited and was just about to go back around the building when someone else came out and let me in and said you must be freezing. The whole experience was pretty poor on a customer service and compassion level. In the end when the doctor took over I got what I needed but all this takes away from that.
Suggested improvements
Do NOT make someone who has been told to come to a and e for reason stand out in the freezing cold. It was on Boxing Day and the temperature was very low.
St Peter's Hospital
2020-12-29
Person
2
5
0
Review of A&E St Peters
written by a family member
29th December 2020
My daughter was admired
But there was no provision for vegan diet
Suggested improvements
It took my intervention for the A&E doctor to contact gynaecology
St Peter's Hospital
2020-12-29
Person
4
5
0
Review of A&E St Peters
written by a patient
29th December 2020
Good considerate care
Suggested improvements
Enabling use of ‘inhaler’ to allow alignment of broken wrist in nurse practitioner room would prevent having to use a majors cubicle
St Peter's Hospital
2020-12-29
Person
4
5
0
Review of A&E St Peters
written by a patient
29th December 2020
The waiting area felt safe with seating spaces apart and in cubicles. There was a delay and I was in a huge amount of pain. However I consider the delay only normal given how busy A&E is.
Suggested improvements
Pain relief could have been administered quicker.
But the staff were wonderful, kind and caring and I am very grateful for all they did.
St Peter's Hospital
2020-12-29
Person
5
5
0
Review of A&E St Peters
written by a patient
29th December 2020
I was treated very quickly and professionally.
Suggested improvements
Nothing on this visit
St Peter's Hospital
2020-12-29
Person
5
5
0
Review of Urgent Treatment Centre - Adult
written by a patient
29th December 2020
It was Christmas Day and I felt embarrassed about having to go as thought my ankle was broken. It was just badly sprained and I couldn’t have been looked after any better. So thank you
Suggested improvements
Nothing
St Peter's Hospital
2020-12-29
Person
5
5
0
Review of A&E St Peters
written by a patient
29th December 2020
The triage nurse and doctor that I saw were very caring and went the extra mile to reassure me, make me comfortable.
Suggested improvements
Nothing
St Peter's Hospital
2020-12-29
Person
5
5
0
Review of Urgent Treatment Centre - Adult
written by a patient
29th December 2020
Absolutely fantastic nurse and dr very quickly dealt with
Suggested improvements
More information